You often read about companies messing up with customer support, so I figured I’d write a short article to praise Microsoft for my great support experience.
Last year I purchased a Microsoft Surface Pro 3 tablet. Some minor performance issue aside, I have really enjoyed using the device. Unfortunately a while back I noticed that the tip of my Surface Pen started to bend a bit and I noticed it has a small crack, which fairly rapidly expanded as I used the pen. The pen included with the Surface Pro 3 doe not have replaceable tips, so I got a bit worried. After searching online, I found a new tip for roughly 8.50 EUR (or let’s say about 10 USD) on AliExpress, which I personally thought was a bit too expensive for a tiny piece of plastic.
This did indicate to me that it should be possible to replace the tip. A lot of Q/A sites suggested taking the pen apart using tools and brute force to remove the tip, but not wanting to damage the expensive tool, I figured out that you can easily remove the tip by using some tweezers to just pull it out. It goes fairly deep into the pen to reach the pressure sensor.